Support
Need help with Meet Pup? Browse the FAQ below — if you don't find what you're looking for, we're just an email away.
Frequently Asked Questions
How do I create an account?
Open Meet Pup, tap Sign Up, and enter your email + password. That's it — you're in. You'll then set up your first dog profile and your family.
What is a Family in Meet Pup?
A Family is a shared hub for everyone in your household. Multiple humans (partners, roommates) and multiple dogs live under one Family. Invite family members using a 6-character family code from Settings.
How do check-ins work?
Tap a dog park on the map, then tap Check In. Choose which friends to notify and set a duration. When your check-in is active, your friends see your pup's icon on the park.
Is my location tracked in the background?
No. Meet Pup never tracks your location in the background. Location is only read when you actively tap Check In or search for nearby parks.
What does the Family Plan include?
The Family Plan unlocks unlimited family members, unlimited dogs, private check-ins (visible only to selected friends), and priority support. You can subscribe from Settings → Family Plan inside the app.
How do I cancel my subscription?
Subscriptions are managed by Apple. Open the App Store app → tap your profile → Subscriptions → Meet Pup → Cancel. Your Family Plan remains active until the end of the current billing period.
How do I reset my password?
On the login screen, tap Forgot password? — we'll email you a secure reset link that expires in 60 minutes. If you don't see it, check your spam folder.
How do I delete my account?
Open the app → Settings → Delete Account. This permanently deletes your profile, dogs, chat history, and check-ins within 30 days. This action cannot be undone.
My friend isn't getting my check-in notification. Why?
Ask your friend to open the app → Settings → Notifications and confirm they've enabled push notifications for check-ins. Also make sure notifications are enabled at the iOS system level (Settings app → Notifications → Meet Pup).
How do I report a bug or suggest a feature?
Email support@meetpup.space with as much detail as possible — a screenshot and your device model help us fix things faster.
How do I report abuse or a bad actor?
Email support@meetpup.space with the username of the account and any relevant screenshots. We review reports within 24 hours and take action against violations of our Community Rules.
Still need help?
Email us at support@meetpup.space — we read every message.